Bulk and Offline Purchases:
Bulk Orders pay a discounted rate for shipping or may have no shipping cost at all. Bulk orders may require payment in full prior to being processed. Payment methods for bulk orders include money order, company or personal check, cashier's check and credit card. Offline purchases can be made by simply following the same procedure to order on-line with a credit card. However, you choose the option "Pay Offline" instead of entering your credit card information. Print the order page and make your check or Money Order out to "At Your Service, Productions " and mail along with one copy of your printed order. Your order will be processed and shipped as soon as payment is received and verified. No orders can be shipped until paid in full. Money Orders are traceable "cash" payments and are processed normally upon receipt. Personal and Company Checks can take up to 10 days to clear your bank and are not the preferred method of payment. Mail promptly to Emergency Kit Service 14280 Sunny Brook Lane, Corona, CA 92880 Offline orders not paid within 30 days will be discarded.

Damaged Merchandise
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the packing list notifying the driver immediately. Refuse the delivery if any products are visibly damaged. Notify us immediately at 1-800-956-3718. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier. We will promptly resend any part or all of your order if necessary after you notify us of the products damaged or if you have to refuse the entire shipment.

Manufacturers Defects:
If a product appears to have a manufacturers defect, call us at1-800-956-3718 for instructions. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box. Typically, we issue a pick up ticket to the delivery service for all defect returns.

Return Merchandise Policy:
Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please use our Return Request to submit a request to our Return Department. Health Department regulations forbid us from accepting returns on all food and water items. The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box.

After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Shipping Charges
Minimum order of $30.00 is required. Orders less than that will be subject to a $20.00 handling fee. All shipping fees are calculated on a sliding scale based on the total dollar amount of your purchase. We've adopted this system so that it would be easy to understand and be friendly to both our retail and wholesale customers. All shipping fees will be displayed within your shopping cart upon checkout (Except for special handling charges). All products are hand-packed to order. Typically, orders ship within 3-5 business days. During periods of high volume sales shipping may be delayed. If an extensive delay is going to be expected on your order we will notify you via email of the delay.
Note: Certain products may have pre-set shipping fees for each product!